Despite the efforts of governments in responding to a succession of RTIRC reports over the past 15 years, there continues to exist a patchwork of broadband connectivity in regional Australia which constrains the activities of businesses both small and large, and the abilities of residents to effectively access systems and services that urban dwellers take for granted – for instance (and highly significant in these past two years) many non-urban students are still unable to effectively participate in home schooling.
Reliable and dependable data communications networks are essential for people and businesses throughout the country. Consumers and businesses must be able to be confident that services will be installed, connected and made available in a predictable timeframe, have predictable and adequate and (importantly) warrantable capability with recourse for rectification if a service does not meet required standards. Once operating, customers must have the confidence that a failed service will be rectified swiftly, or otherwise customers will be forced to waste funds on backup services and secondary capabilities that should not be required. These requirements are even more urgent in non-urban areas where there may not be any viable backup or alternative service, and the travel times to access alternatives are more often prohibitive.