"Rather than create a separate 'complex issues' dispute resolution body that would appear to work in parallel to the TIO, Internet Australia has submitted that a strengthened TIO was actually the right body, and should be given the powers and resources to extend investigations of end-user complaints throughout the wholesale supply chain, and in particular to levy fines and costs directly against wholesale suppliers (including NBNCo) where they are found to have caused the problem, so that the RSPs are not lumbered with costs for complaints they did not cause. This should give RSPs the confidence to go to the TIO arm-in-arm with an end-user to support the end-users complaint and help the end-user get it resolved, and put the wholesale resellers/aggregators on notice to lift their performance  as they would then be exposed to consequences they don't currently face." - Internet Australia

Full Submission Here